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AnnicaP's avatar
AnnicaP
Helpful | Level 5
8 days ago
Solved

My payment failed and now there's nothing in my account.

I had a plusplan but the payment failed and now there's nothing in my account. If I pay again, do I get my files back?  I need that guaranteed before I pay - how can I find out? 
billing
  • AnnicaP's avatar
    AnnicaP
    7 days ago

    Hi again Megan,

     

    Was me making a mistake all along and now it works - phew!

    Thanks for your help! 

     

     

AnnicaP's avatar
AnnicaP
Helpful | Level 5
8 days ago

I was last charged march 2024 (payed annually) but really don't know when I last accessed the account. I had it set up to upload automatically so didn't notice anything was wrong until the other week. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 days ago

    Hey AnnicaP​!

    Do you have any Dropbox-related emails informing you about your account being deleted, or anything relevant? 

    Also, do you have any other older connected devices that you can use to check if the email address is the same as the account you're currently accessing?

    What does your events page show? This page gives you an overview of all activity in your account, so if it looks empty it might be a new account you're looking at. 

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