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My payment failed and now there's nothing in my account.
I had a plusplan but the payment failed and now there's nothing in my account. If I pay again, do I get my files back? I need that guaranteed before I pay - how can I find out?
Hi again Megan,
Was me making a mistake all along and now it works - phew!
Thanks for your help!
Dear Dropbox Support Team,
Thank you for your continued assistance.
We would like to emphasize that this issue is extremely urgent for us. The inability to complete the purchase of the Dropbox Business subscription is seriously impacting our company’s daily operations and team collaboration.
Our team is currently waiting for this account to be activated to proceed with essential work. If this issue continues unresolved, it will cause further disruption to our business operations. Therefore, we kindly but urgently request that this matter be treated as a priority and escalated if possible, so it can be resolved as soon as possible.
Please let us know if there is any additional information or action required from our side to help expedite the resolution. We are ready to cooperate immediately.
We would also appreciate it if you could provide an estimated timeframe for resolution, so we can plan our work accordingly.
Thank you for your understanding and support. We look forward to your prompt response.
Kind regards,
Eva Chang
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorWe appreciate you taking the time to post your feedback on this, Eva.
I completely understand where you're coming from and rest assured that your comments have been passed along to our team.
There's no specific timeframe we can provide on our end, here on the Community.
Just make sure you continue to work on this issue with the support agent working on your ticket and keep an eye on the email thread with them, for a faster resolution.
