My payment failed and now there's nothing in my account.

Thank you for your response and for your support.

We would like to inform you that we have followed all the troubleshooting steps you suggested, including:

• Checking for antivirus, firewall, security software, proxy, and VPN
• Temporarily disabling any related security software
• Ensuring that Dropbox is not being blocked or restricted
• Resetting the Dropbox account password via dropbox.com/forgot

After completing all of the above steps, we retried the purchase process. Unfortunately, the captcha verification issue still persists, and we continue to encounter the same infinite verification loop.

At this point, the issue is preventing us from completing the Dropbox Business subscription and is seriously impacting our business operations, as our team needs this account to proceed with ongoing work.

Could you please advise on the next steps, or escalate this case to the appropriate billing or technical team for further investigation? We would also appreciate it if the purchase could be assisted or processed directly on your side, if possible.

Please let us know if you need any additional information from us. We are happy to cooperate immediately.

Thank you very much for your continued support. We look forward to your reply.

Kind regards,
Eva Chang