Forum Discussion

vladap's avatar
vladap
New member | Level 1
2 years ago

My plan won't update from Basic to Plus

I tried to make an upgrade for my plan to Plus, the credit card app had an issue and now my account is stuck believing that I am on a Plus subscription, and I cannot do anything. It gives me errors w...
Payments
Plans
upgrades
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Were you using an Android or iOS device when doing the upgrade? Are you seeing the upgraded plan on your phone only?

vladap's avatar
vladap
New member | Level 1
2 years ago

It was an IOS. I believe that the problem came from the payment processing software, rather than the IOS App itself.

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