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vladap's avatar
vladap
New member | Level 1
2 years ago

My plan won't update from Basic to Plus

I tried to make an upgrade for my plan to Plus, the credit card app had an issue and now my account is stuck believing that I am on a Plus subscription, and I cannot do anything. It gives me errors w...
Payments
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upgrades
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey vladap, I understand that this is pretty frustrating, so rest assured that we'll get to the bottom of it.

Can you try opening the Dropbox app on your iPhone, tapping on "account", then on the gear icon and then on "restore purchases" to see if it helps?

vladap's avatar
vladap
New member | Level 1
2 years ago

Hey Hannah,

I tried, but it gives me the following error.

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    I see, thanks for checking, vladap.

    In that case, can we send you an email, so we look into this internally?

    • vladap's avatar
      vladap
      New member | Level 1
      2 years ago

      Please do. I need this resolved asap.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        I just emailed you, vladap, so I'll see you there!

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