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Bronwenc's avatar
Bronwenc
Explorer | Level 3
1 year ago

My refund shows in PayPal but it hasn't come through to my bank account

I was issued a refund from my plan ( as I chose not to go ahead with current subscription) . PayPal shows this refund but it has not come through to my bank account. Refund was made 15 August

cancellations
Refunds

8 Replies

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hey Bronwenc, thanks for joining the Dropbox Community.

     

    Was the refund issued by our team or did you request it through PayPal?

     

    If you contacted our support team, can you give us your ticket number?

     

    Also, have you reached out to PayPal or your bank, to see if the money is withheld for some reason?

     

    Let me know.

  • Bronwenc's avatar
    Bronwenc
    Explorer | Level 3
    1 year ago
    Hi Hannah thanks for getting back to me. Refund was issued by your team. It shows in my PayPal account but there is no way to contact PayPal . The only contact I had directed me to here. Bank has no reason for it to be delayed. Other refunds have come through without an issue.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Thanks for the update here.

     

    Can you please give us the ticket number for your communication with our support team, so we take a look, Bronwenc?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    1 year ago
    Bronwenc wrote:

    PayPal shows this refund but it has not come through to my bank account.

    Are the funds in your PayPal account? Can you not just transfer them to your bank account?

  • Bronwenc's avatar
    Bronwenc
    Explorer | Level 3
    1 year ago
    Not actually in the account just recorded as refunded
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Would you mind giving us your support ticket number, Bronwenc?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hi Bronwenc, thanks for the info, does the refund show up as being processed by Dropbox on this page?

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