Forum Discussion

pglowaski's avatar
pglowaski
New member | Level 2
2 years ago

Mysteriously charged $120 on PayPal - how can I get a refund?

Hi there--I have the basic plan and was charged 120 though Paypal for a dropbox account.   Because I'm actually a basic member I am unable to access customer support to ask for a refund. Credit c...
cancellations
Payments
Refunds
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi there pglowaski - sorry to hear about this.

 

In this case, I'd suggest getting in contact with our team using this form. Just make sure to use an incognito window without signing into any Dropbox account and fill in all the relevant information.

 

Once you do this and get a ticket number from our system, you can share it with us here so that we can look it up in our system as well, if needed.

 

I hope this gets sorted for you soon.

pglowaski's avatar
pglowaski
New member | Level 2
2 years ago

Hi Walter. Thank you for your response. When I click that link it just takes me to the help page. Not sure what the form is.

 

Thanks for your help

p

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Would it be OK if I sent you an email to the email address that's connected to your profile here, on our Community to have a further look internally then pglowaski?

    • pglowaski's avatar
      pglowaski
      New member | Level 2
      2 years ago

      Please do Walter. Thanks for your help

      p

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

         Sure thing pglowaski - you've got :envelope: 

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