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Wouter0301's avatar
Wouter0301
New member | Level 2
9 years ago
Solved

Need a refund of a yearly plan to change it to monthly

Hello,   I accidentally purchased a yearly subscription in stead of a monthly subscription. I live in the European Union, therefore I can get a refund. How do I go about it and what information w...
cancellations
Payments
  • Rich's avatar
    Rich
    9 years ago

    Just select Account followed by Get help with other issue.

PaulHope's avatar
PaulHope
New member | Level 2
8 years ago

How did you do this? Im clicking and cannot find the releavant links

furniturePMwrote:

It took a lot of clicking but I managed to find where to cancel my trial and request a refund. 

It was a lot easier than i thought and the $750 is back in my account. 

You really have to look for where to do this in your account settings. 

 

furniturePM's avatar
furniturePM
Explorer | Level 3
8 years ago

I no longer have an account so I'm afraid I can't walk you through it. It took me about 15-20 minutes to figure out where to find a request to cancel. Once I submitted the request it was effortless, I received a confirmation to cancel from Dropbox and the money was back in my account. I wish they made it easier to find the link but that is probably purposely designed. 

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