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Wouter0301's avatar
Wouter0301
New member | Level 2
9 years ago
Solved

Need a refund of a yearly plan to change it to monthly

Hello,   I accidentally purchased a yearly subscription in stead of a monthly subscription. I live in the European Union, therefore I can get a refund. How do I go about it and what information w...
cancellations
Payments
  • Rich's avatar
    Rich
    9 years ago

    Just select Account followed by Get help with other issue.

cheyenne's avatar
cheyenne
Explorer | Level 3
8 years ago
7789224
7789249
7789447
7789504

mark help.
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    8 years ago

    I cant I'm afraid. I'm not an employee.

     

    You need to wait for Dropbox to reply which may take a few days. Sorry.

     

    Note that logging multiple tickets wont speed things up, in fact it can simply slow it all down.

     

    Hopefully Rob_Cash will see it.

    • Rob_Cash's avatar
      Rob_Cash
      Icon for Dropbox Staff rankDropbox Staff
      8 years ago
      Mark wrote:

       

       

      Hopefully Rob_Cash will see it.

      Am watching this, and will keep an eye on the tickets. 

       

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