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Wouter0301's avatar
Wouter0301
New member | Level 2
9 years ago
Solved

Need a refund of a yearly plan to change it to monthly

Hello,

 

I accidentally purchased a yearly subscription in stead of a monthly subscription. I live in the European Union, therefore I can get a refund. How do I go about it and what information would I need to share?

cancellations
Payments
  • Rich's avatar
    Rich
    9 years ago

    Just select Account followed by Get help with other issue.

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  • Rob_Cash's avatar
    Rob_Cash
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago
    cheyenne wrote:
    rob, please help me check for a refund. i don’t intend to use dropbox. i don’t understand dropbox either especially the business. i am just charged today and within this day an hour im asking for a refund. i am single mom of 2 kids and i can’t afford to waste a hefty 750. please please help me. i’m begging. i have no idea where to get my money for my kids this month. please.

    I see that you opened tickets on this, and I will watch those as well. Generally in the case of refunds, once processed it can take 3-5 days for the banking system to reflect the refund. 

     

     

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