Forum Discussion

SayMah's avatar
SayMah
New member | Level 1
11 months ago

Need help with cancelling and deleting my account

Hi everyone, I need your assistance to resolve a technical issue with cancelling my subscription and permanently closing my Dropbox account. Here’s the situation, which I couldn’t find a clear answ...
Account Settings
cancellations
Create or delete account
SayMah's avatar
SayMah
New member | Level 1
11 months ago

Thank you very much, Rich, for your prompt response.

Yes, I have started the free trial and uploaded some files to my account. However, I am still encountering the same issue. I have attached screenshots of the subscription page and the message that appears before attempting to delete my account. The message directs me to the subscription page, where there is no option available to cancel the subscription.

I appreciate your help. Thank you!

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hey SayMah - thanks for the screenshots and the additional information on this.

Would it be OK with you if we sent you an email to investigate a bit further internally? 

  • SayMah's avatar
    SayMah
    New member | Level 1
    11 months ago

    Hi Walter,

    Thank you for responding. I really appreciate it. Unfortunately, the chatbot options didn’t work either, and I couldn’t find any way to contact the team. Should I share my email address, or do you have access to the information?

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      11 months ago

      No need for that SayMah -  I just followed up via email, so please have a look at your inbox and we'll  take it from there. 

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