Forum Discussion

SayMah's avatar
SayMah
New member | Level 1
11 months ago

Need help with cancelling and deleting my account

Hi everyone, I need your assistance to resolve a technical issue with cancelling my subscription and permanently closing my Dropbox account. Here’s the situation, which I couldn’t find a clear answ...
Account Settings
cancellations
Create or delete account
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hey SayMah - thanks for the screenshots and the additional information on this.

Would it be OK with you if we sent you an email to investigate a bit further internally? 

SayMah's avatar
SayMah
New member | Level 1
11 months ago

Hi Walter,

Thank you for responding. I really appreciate it. Unfortunately, the chatbot options didn’t work either, and I couldn’t find any way to contact the team. Should I share my email address, or do you have access to the information?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    No need for that SayMah -  I just followed up via email, so please have a look at your inbox and we'll  take it from there. 

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