Forum Discussion

anadvani's avatar
anadvani
New member | Level 1
10 months ago

Need to cancel a subscription for an account I can no longer access

Hi,  I need to cancel my subscription because I have lost access to the email id associated with my account. I cannot log in because the 6 digit code goes straight to that email. Can someone help m...
billing
cancellations
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hi anadvani - sorry to hear you're having issues with this.

For cases like this, we usually recommend getting in touch with our support team through this form through an incognito window without signing into any Dropbox account and filling out all the relevant details and an email address we can reach you at.  

If you stumble across any problems with this, let me know here and I'll reach out via email to investigate further.

Thanks!

  • anadvani's avatar
    anadvani
    New member | Level 1
    10 months ago

    Hi Walter, 

    I filled out the form. So now I wait? 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      10 months ago

      Hey anadvani, I hope it's okay for me to jump in here as well.

      If you filled out the form, you should have received an email with your ticket number; can you please send that along?

      Thanks.

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