Forum Discussion

anadvani's avatar
anadvani
New member | Level 1
11 months ago

Need to cancel a subscription for an account I can no longer access

Hi,  I need to cancel my subscription because I have lost access to the email id associated with my account. I cannot log in because the 6 digit code goes straight to that email. Can someone help m...
billing
cancellations
anadvani's avatar
anadvani
New member | Level 1
10 months ago

Oh, I was asked to put an email address for the account in the form so I put in that email address, which I no longer have access to. Therefore, I did not get a ticket number because it went to that email. Should I refill the form under an email that I have, that is not associated with my dropbox account? 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hey anadvani! This is what I would also suggest; please open an incognito window on your browser and, while you’re not logged in to any Dropbox account, log a new ticket with an email address that you can currently access via this page. 

Feel free to send us your ticket number here after that.

  • anadvani's avatar
    anadvani
    New member | Level 1
    10 months ago
     
     

    Ticket #24791100: Dropbox login issue

    Does this number help? I used my email associated with this account but the account I was charged on is on another email as explained in that ticket. 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      10 months ago

      Thanks for the ticket number, anadvani, I just replied to you, so I'll see you there!

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