Forum Discussion

NW2025's avatar
NW2025
New member | Level 1
10 months ago

Need to cancel an old employee's account, but don't know the password to access it.

Hi! I need to delete the account for an employee that left due to some family issues. Before leaving us she forgot to get her subscription canceled and now we cannot access her account or email to ...
billing
cancellations
Rich's avatar
Rich
Icon for Super User II rankSuper User II
10 months ago
NW2025 wrote:

We're paying $120/year for an account we cannot access. Is there anyway I can get this subscription canceled?

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

Where it asks for the account email address, be sure to enter an email address that you have access to so you can receive the replies. You can enter the actual account email in the Other Details section further down the form.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!