Forum Discussion

Ja96's avatar
Ja96
Explorer | Level 4
9 months ago

Need to cancel subscription without access to account

Hi there,

I have 2 dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from a workplace I am no longer at, I no longer have access to it. I remember the password but can’t access the 2-factor-authentication email sent by dropbox, so I can’t log in. I need to cancel the premium Dropbox subscription on the account and delete the account. How can I do this without having access to the email address?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    Ja96 wrote:
    I need to cancel the premium Dropbox subscription on the account and delete the account. How can I do this without having access to the email address?

    You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

    • Ja96's avatar
      Ja96
      Explorer | Level 4
      Thank you, I’ve tried that multiple times but Dropbox just won’t get back to me. It’s incredibly frustrating.
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hi Ja96, sorry to hear you're having issues with this.

     

    If you've already contacted our support team about this as Rich suggested, could you share your ticket number so that we can look it up in our system? 

     

    Thanks!

    • Ja96's avatar
      Ja96
      Explorer | Level 4
      Hi Walter, gladly.

      Ticket nr: #23232648

      Thank you
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff

        Thanks for the ticket ID Ja96 - much appreciated.

         

        I can see that this ticket has been closed since January, so would you mind if I opened a new one on your behalf using the email address that's linked to your profile here, on our Community?