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Need to cancel subscription without access to account
Hi there,
I have 2 dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from a workplace I am no longer at, I no longer have access to it. I remember the password but can’t access the 2-factor-authentication email sent by dropbox, so I can’t log in. I need to cancel the premium Dropbox subscription on the account and delete the account. How can I do this without having access to the email address?
7 Replies
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- Rich
Super User II
Ja96 wrote:
I need to cancel the premium Dropbox subscription on the account and delete the account. How can I do this without having access to the email address?You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
- Thank you, I’ve tried that multiple times but Dropbox just won’t get back to me. It’s incredibly frustrating.
- Hi Walter, gladly.
Ticket nr: #23232648
Thank you - Hi Walter, please do so. It was closed by your colleague without the issue being resolved and I have not received a response since.
Much appreciated.
