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bjgoldstein's avatar
bjgoldstein
New member | Level 2
8 years ago
Solved

Need to reduce licenses

What needs to be done to reduce the number of licenses that we are paying for?

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  • Jay's avatar
    Jay
    8 years ago
    Entering a minus symbol and a number doesn’t work to show the 'Remove licenses' option?
     
    If this is the case, would it be okay to message you at the email address associated with your forum profile to assist further?

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  • Plc's avatar
    Plc
    New member | Level 2
    7 years ago
    My account has 5 licenses with only 3 active. I want to reduce the account licenses to 3 but Dropbox says the account has a minimum of 5 and won’t allow the decrease. Please advise
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago
    Hi Plc, would it be okay if we message you at the email associated with your forum profile to assist you further on this matter?
  • Peder's avatar
    Peder
    New member | Level 2
    7 years ago

    I have the exact same problem. Can you assist me as well?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago
    If you’re having problems reducing the licenses on your account, let me know if it’s okay to reach out to your email address on your forum profile.
  • Peder's avatar
    Peder
    New member | Level 2
    7 years ago

    yes please!

     

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