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kvinna's avatar
kvinna
Explorer | Level 3
2 years ago
Solved

No invoice in the account, but the credit card account has been debited

Hello, I have a credit card charge from 20 October for a dropbox subscription of 199 euros, but when I go to my account there is no invoice. The invoice should be for this account. By mistake it coul...
billing
Payments
Plans
  • Jay's avatar
    Jay
    2 years ago

    Hi kvinna, thanks for the info. I can see that a support agent is assisting you with your query under that ticket ID, so they'll be able to continue from there on.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
kvinna wrote:

... the account I use to log in and for which the subscription is supposed to be just says that I don't have a subscription and am therefore not authorised to contact support.

That's why Megan said to visit the page while you're NOT signed in to Dropbox, including these forums. Once you do that you'll see the option for Billing Issues using the link she provided. It's best if you use an Incognito or private browsing window, to be sure you're not signed in.

kvinna's avatar
kvinna
Explorer | Level 3
2 years ago

Sorry if you have a different expectation of what you should do and you're not a native speaker. I completely overlooked the fact that I shouldn't register. I have now made a request, here is the ticket number Ticket #23089523. Thank you

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi kvinna, thanks for the info. I can see that a support agent is assisting you with your query under that ticket ID, so they'll be able to continue from there on.

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