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Forum Discussion

Speez's avatar
Speez
Helpful | Level 6
2 years ago

No option to remove payment method on my Basic plan

Last year we had a teams account for a specific project which has now completed. My email was the admin account. After canceling the renewal since the account was no longer needed, my credit card is ...
billing
downgrade
Payments
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Sure thing Speez - you've got :envelope: 

 

Whenever you get the chance, please have a look at your inbox and we'll take it from there.

Boxuser11's avatar
Boxuser11
New member | Level 2
2 years ago

Hello, I am having the exact same issue as Speez. Here is a screenshot:

 

 

I would like to be reached out via email in order to have this card info removed. Thank you.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey @Boxuser11! Do you have access to the email address showing here, so that we can email you there?

    • Boxuser11's avatar
      Boxuser11
      New member | Level 2
      2 years ago

      Hello, yes I have access to that email address, and you can contact me there. Thanks!

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        All done, @Boxuser11! I’ll be waiting for your response via email to look into this further.

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