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Forum Discussion

Speez's avatar
Speez
Helpful | Level 6
12 months ago

No option to remove payment method on my Basic plan

Last year we had a teams account for a specific project which has now completed. My email was the admin account. After canceling the renewal since the account was no longer needed, my credit card is ...
Billing
downgrade
Payments
Boxuser11's avatar
Boxuser11
New member | Level 2
11 months ago

Hello, yes I have access to that email address, and you can contact me there. Thanks!

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

All done, @Boxuser11! I’ll be waiting for your response via email to look into this further.

  • SHelp2's avatar
    SHelp2
    New member | Level 1
    7 months ago

    We are having the same issue too. We need all payment methods removed please

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hey SHelp2! I can see you’ve already reached our support team regarding this. I’ve left them an internal note, so that they can review your request as soon as possible.

  • NurMd's avatar
    NurMd
    New member | Level 1
    6 months ago

    I have same issue , i would like to remove my card and i am on basic plan so there is no option to change /remove like other, you can email me at same dropbox/this account gmail

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hey NurMd, thanks for the nudge here.

    Before we email you, can you please login to your account from a different browser, to see if you're still seeing your payment method?

  • NurMd's avatar
    NurMd
    New member | Level 1
    6 months ago

    not showing option to remove , tried firefox chrome edge 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Thanks for that, NurMd.

    I just sent you an email, and we'll continue there.

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