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Forum Discussion

just a user's avatar
just a user
Helpful | Level 5
4 years ago
Solved

Not receiving Verification and Forgot Password email

everytime i opened dropbox web, a red box came up and said i need to verify my email. but when i click sent verification email, i got nothing. i've checked my spam. plus, i forgot my password, and th...
account access
Account Settings
security
  • Hannah's avatar
    Hannah
    4 years ago

    I just did! You shouldn't have an issue receiving my email, but let me know if you didn't.

fdiamond's avatar
fdiamond
Explorer | Level 3
3 years ago

Just tried and it still won't work.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for keeping us in the loop on this fdiamond 

 

May we reach out via email to have a further look internally at this point?

 

Let us know and we'll use the email address that's linked to your profile here, on our Community. 

  • th24's avatar
    th24
    Explorer | Level 4
    3 years ago

    Similar issues as discussed here for me as well. Created a new dropbox account for new work email address, but not receiving the verification email. Have checked junk folders and also added the 'no-reply@dropbox.com' to my contact list. Attempted on a couple different browsers too. 

    Interestingly when I created this community account to reply to this I did receive a 'you've earned a new badge' email from the community@dropboxforum.com

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi th24, happy Monday! 

     

    I'd be happy to help with this verification issue. Can I send you an email, in order for us to have a closer look into this?

     

    Keep me posted, and we'll take it from there!

  • th24's avatar
    th24
    Explorer | Level 4
    3 years ago

    Yes please!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi th24, I just sent you an email.

     

    I'll see you there, cheers!

  • th24's avatar
    th24
    Explorer | Level 4
    3 years ago

    How long should I expect to wait for a reply email?

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