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Forum Discussion

just a user's avatar
just a user
Helpful | Level 5
4 years ago
Solved

Not receiving Verification and Forgot Password email

everytime i opened dropbox web, a red box came up and said i need to verify my email. but when i click sent verification email, i got nothing. i've checked my spam. plus, i forgot my password, and th...
account access
Account Settings
security
  • Hannah's avatar
    Hannah
    4 years ago

    I just did! You shouldn't have an issue receiving my email, but let me know if you didn't.

josh18's avatar
josh18
New member | Level 2
2 years ago

Same problem here, again. Tried on Firefox on Linux and Safari on iPad and it just doesn't work. I thought it was a problem with Yahoo at first but looks like Dropbox is not sending verification emails.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey josh18 - sorry to hear you're having issues with this.

 

Could you try clearing your browser's cache and/or an incognito window to request the verification email and let me know how it goes? 

  • josh18's avatar
    josh18
    New member | Level 2
    2 years ago

    Hi Walter - it started working today after clearing cookies and opening private mode in Firefox (on Linux).
    Thanks for your help!
    J

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Glad to hear it's sorted and thanks for keeping me in the loop too josh18 

       

      See you around the Community and take care! 

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