Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

just a user's avatar
just a user
Helpful | Level 5
4 years ago
Solved

Not receiving Verification and Forgot Password email

everytime i opened dropbox web, a red box came up and said i need to verify my email. but when i click sent verification email, i got nothing. i've checked my spam. plus, i forgot my password, and the email for recovering password doesn't come through either. but weirdly, i have sent a community comment in dropbox forum a while ago with the same email address and the notification of "ranking up in dropbox community" came through. so, it's definitely not a problem on my email.

account access
Account Settings
security
  • Hannah's avatar
    Hannah
    4 years ago

    I just did! You shouldn't have an issue receiving my email, but let me know if you didn't.

56 Replies

Replies have been turned off for this discussion
Show More
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi projectbluesky22, happy Tuesday! 

     

    Have you tried a different browser, in order to request for a verification email, and password through that?

     

    Let me know of any updates!

  • projectbluesky22's avatar
    projectbluesky22
    Explorer | Level 3
    3 years ago

    hi Hannah,

     

    I'm having this same issue. Are you able to assist me also please?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    I just did! You shouldn't have an issue receiving my email, but let me know if you didn't.

  • just a user's avatar
    just a user
    Helpful | Level 5
    4 years ago

    i'm sorry, just wanna check since i have problem with dropbox's emails. have you emailed yet? Hannah 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey just a user, thanks for bringing this to our attention.

     

    Can I actually send you an email, so we can look into this internally?

     

    Thanks.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!