Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

just a user's avatar
just a user
Helpful | Level 5
4 years ago
Solved

Not receiving Verification and Forgot Password email

everytime i opened dropbox web, a red box came up and said i need to verify my email. but when i click sent verification email, i got nothing. i've checked my spam. plus, i forgot my password, and the email for recovering password doesn't come through either. but weirdly, i have sent a community comment in dropbox forum a while ago with the same email address and the notification of "ranking up in dropbox community" came through. so, it's definitely not a problem on my email.

account access
Account Settings
security
  • Hannah's avatar
    Hannah
    4 years ago

    I just did! You shouldn't have an issue receiving my email, but let me know if you didn't.

56 Replies

Replies have been turned off for this discussion
Show More
  • fdiamond's avatar
    fdiamond
    Explorer | Level 3
    3 years ago

    Yes, but it is not there. I even deactivated my spam filter and it still hasn't arrived.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey fdiamond, sorry to hear about this.

     

    Have you taken a look at your email's spam/junk folder as well to see if the verification email somehow ended up there?

  • fdiamond's avatar
    fdiamond
    Explorer | Level 3
    3 years ago

    Hi,

     

    I'm having the same issue. Unable to change my email address on my account, the email message with the verification never arrives on my new inbox.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Laura Bloom, sorry to hear about this.

     

    If you've ensured that you're using the correct email address for this, would it be OK if we reach out via email to have a further look internally? 

     

    Let us know here and we'll use the email address that's associated with your Community profile. 

     

    Thanks!

  • Laura Bloom's avatar
    Laura Bloom
    New member | Level 2
    3 years ago

    I have the issue of not receiving a verification email. It is not going into spam I have been trying for 8 days. it will tel me I am not verified. but no email come brought to verify. How do I get it verified so hat I can use it ?

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi projectbluesky22, I just sent you an email, and I'll be happy to continue troubleshooting there.

     

    Cheers!

  • projectbluesky22's avatar
    projectbluesky22
    Explorer | Level 3
    3 years ago

    Hi yes I've tried Safari, Chrome and Firefox and also using private tabs

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!