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just a user's avatar
just a user
Helpful | Level 5
4 years ago
Solved

Not receiving Verification and Forgot Password email

everytime i opened dropbox web, a red box came up and said i need to verify my email. but when i click sent verification email, i got nothing. i've checked my spam. plus, i forgot my password, and the email for recovering password doesn't come through either. but weirdly, i have sent a community comment in dropbox forum a while ago with the same email address and the notification of "ranking up in dropbox community" came through. so, it's definitely not a problem on my email.

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security
  • Hannah's avatar
    Hannah
    4 years ago

    I just did! You shouldn't have an issue receiving my email, but let me know if you didn't.

56 Replies

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey 9505868509, sorry to see that you're having an issue.

     

    Just to clarify, are you not receiving the password reset email or did you just forget your password?

     

    If you simply forgot it, you can reset it from this page: https://www.dropbox.com/forgot 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Glad to hear it's sorted and thanks for keeping me in the loop too josh18 

     

    See you around the Community and take care! 

  • josh18's avatar
    josh18
    New member | Level 2
    2 years ago

    Hi Walter - it started working today after clearing cookies and opening private mode in Firefox (on Linux).
    Thanks for your help!
    J

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey josh18 - sorry to hear you're having issues with this.

     

    Could you try clearing your browser's cache and/or an incognito window to request the verification email and let me know how it goes? 

  • josh18's avatar
    josh18
    New member | Level 2
    2 years ago

    Same problem here, again. Tried on Firefox on Linux and Safari on iPad and it just doesn't work. I thought it was a problem with Yahoo at first but looks like Dropbox is not sending verification emails.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Stormer, thanks for bringing this to our attention.

     

    Can we send you an email, so we can look into this internally?

  • Stormer's avatar
    Stormer
    New member | Level 2
    3 years ago

    Can someone please suggest how I can contact drop box support for a solution to this issue. Thanks

  • Stormer's avatar
    Stormer
    New member | Level 2
    3 years ago

    Note, the e-mail address I've registered has just received e-mails from Dropbox Community.

  • Stormer's avatar
    Stormer
    New member | Level 2
    3 years ago

    Hi, I'm not receiving e-mails for: 1. verify e-mail 2. Password reset. I've tried suggestions on checking for e-mail in spam folder and also adding no-reply@dropbox.com. I can't even talk to chat bot support, as I need to verify my e-mail first.

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