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jmarkmosley's avatar
jmarkmosley
New member | Level 2
2 months ago
Solved

Not seeing the extra quota on my Dropbox Plus plan

Hey everyone,

I recently purchased a Dropbox Plus plan through the Dropbox website; I can see that my plan is active, but my storage still says that it is capped at 2 GB instead of 2 TB. Any ideas on how to go about fixing this?

Thank you.

Dropbox Plus
Storage space
  • jmarkmosley's avatar
    jmarkmosley
    2 months ago

    Hello Jay,

    I eventually figured this out with help from Dropbox support.

    Thank you though!

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Happy to hear that, jmarkmosley!

    If you need anything else, let us know.

    Have a great day!

  • jmarkmosley's avatar
    jmarkmosley
    New member | Level 2
    2 months ago

    Hello Jay,

    I eventually figured this out with help from Dropbox support.

    Thank you though!

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hi jmarkmosley, thanks for bringing this to our attention.

    Could you copy and paste a screenshot showing the plan page on your account to confirm what you're seeing?

    This will help me to assist further!

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