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Forum Discussion

syncer's avatar
syncer
Helpful | Level 5
3 years ago
Solved

Offered Dropbox Basic Extra Plan $1.99 month but can't find plan

I was recently offered a $1.99/month plan for 100GB while I was logged into Dropbox. Unfortuantely, I was on a plane so wasn't able to sign up in time. When I logged in later the offer didn't appear....
Plans
upgrades
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi mbkitmgr, I hope you're doing well! 

 

I'd be happy to do some digging with you, but I'd rather use an email for that due to the nature of the account-specific issue. 

 

Would it be okay for me to reach out via email? 

 

Let me know! 

mliu's avatar
mliu
New member | Level 2
3 years ago

Hi there,


I'm having the same issue as everyone else. Could you please kindly help and contact me via email?

Cheers,
M

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey mliu, thanks for reaching out to us.

     

    Do you have a screenshot of the offer, so we can look into this for you?

    • punksinatra's avatar
      punksinatra
      Helpful | Level 5
      2 years ago

      I too was offered $1.99 for 50GB... been on the fence for a long time as a long time dropbox free user and was waiting for a good offer. if I get that $1.99 for 100GB billed yearly, I'de be all in since like I said been on the fence and contemplating about upgrading or buying from competitors like google drive, microsoft onedrive etc. 

      But since I've been a long time free user with 9GB if I had a choice I'de like to stay with dropbox

    • cn2acc's avatar
      cn2acc
      New member | Level 2
      2 years ago

      Hi Hannah,


      I'm having the same issue as everyone else here. Could you please kindly help and contact me via email?

       

      Many thanks.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey cn2acc! Hope you’re well. 

         

        Are you getting any errors, if you try to access the plan via this page perhaps?

         

        Let me know, and we’ll take it from there.

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