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workrobot's avatar
workrobot
New member | Level 2
3 months ago

Our account was deactivated after successful renewal

Hi everyone, Our Dropbox account appears to be deactivated, even though our subscription was successfully renewed. Our renewal date was August 22, 2025, and our credit card was charged the same d...
account access
dropbox business
Payments
workrobot's avatar
workrobot
New member | Level 2
3 months ago

I'm unable to send an email to dxxxxxxx@dropbox.com — it bounced back with the following error:

Address not found
Your message wasn't delivered to dxxxxxx@dropbox.com because the address couldn't be found or is unable to receive mail.

Just wanted to flag this in case there's an updated contact I should use.

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