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workrobot's avatar
workrobot
New member | Level 2
3 months ago

Our account was deactivated after successful renewal

Hi everyone, Our Dropbox account appears to be deactivated, even though our subscription was successfully renewed. Our renewal date was August 22, 2025, and our credit card was charged the same d...
account access
dropbox business
Payments
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Hi there workrobot - thanks for bringing this to our attention.

I was able to locate your ticket in our system and passed your comments on to the agent who's working on your case. 

Since they'll be better equipped to handle your queries, I'd recommend getting back to them directly through your ticket for any updates.

Let me know 

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