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workrobot's avatar
workrobot
New member | Level 2
3 months ago

Our account was deactivated after successful renewal

Hi everyone, Our Dropbox account appears to be deactivated, even though our subscription was successfully renewed. Our renewal date was August 22, 2025, and our credit card was charged the same d...
account access
dropbox business
Payments
workrobot's avatar
workrobot
New member | Level 2
3 months ago

Thank you for the update. I appreciate you passing my comments along to the agent handling my case.

However, I must mention that this matter is very urgent, and I am hoping to get in touch with someone as soon as possible. The email address provided to me bounced back, and I’ve been unable to reach anyone through it.

I will follow up through my ticket, but I would really appreciate any additional assistance or guidance on how to connect with the right person to resolve this as quickly as possible.

Please let me know if there’s anything else I can do or if there’s an alternative way to get in touch.

Thank you for your understanding.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Hey workrobot, since you were already in touch with our support team and our support specialists, there's not much else that can be done on the Community side, however, I'm glad to see on your ticket that your main issue was resolved!

If you need anything else, please don't hesitate to let us know.

Have a great day!

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