Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Caro27's avatar
Caro27
New member | Level 2
3 years ago
Solved

Paid for subscription, then paid again

I have been paying subscription after upgrade in December but somehow not linked to my Dropbox account. I have just upgraded again but need to cancel the other one.
billing
Payments
  • Caro27's avatar
    Caro27
    3 years ago
    I think the first directly through the app then today via the email. I think I may have gone through a different email so that is what the problem was. I just realised. I canceled the December one and got confirmation when I upgraded today so I think it’s okay. Thankyou.
Caro27's avatar
Caro27
New member | Level 2
3 years ago
I think the first directly through the app then today via the email. I think I may have gone through a different email so that is what the problem was. I just realised. I canceled the December one and got confirmation when I upgraded today so I think it’s okay. Thankyou.
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Glad to hear you were able to resolve this issue, please let me know if you have any further queries in the future.

 

Enjoy the rest of your week!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!