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Vanessa S.4's avatar
Vanessa S.4
Explorer | Level 4
9 years ago
Solved

Paid for upgrade through iOS app and got nothing

Last Wednesday:   1. In iOS app, selected Upgrade Account and selected “$9.99 a month.”   2. App charged me $99.99.   3. Dropbox account stayed at Basic.   Since Friday, been trying t...
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  • Maple's avatar
    Maple
    9 years ago
    Hi Vanessa,

    Your account should be updated now. Sorry for the trouble and thanks for writing in!
Vanessa S.4's avatar
Vanessa S.4
Explorer | Level 4
9 years ago

Thank you, Maple. I actually have tried that several times over the past week and I always get the iOS message "Purchases Restored," but my account continues to show "Dropbox Basic" with 2.2 GB of memory.

 

Just to confirm too, I have logged on to my Dropbox account through a web browser on my Windows laptop and it still shows I have a Basic Account too. I only have one account.

 

Just to be sure, I also just logged out of the Dropbox iOS app, logged back in, and clicked "Restore Purchases" again. Same result. I also tried to "Upgrade" account and again received the pop-up message that I am already subscribed to the upgrade.

Maple's avatar
Maple
Icon for Dropbox Staff rankDropbox Staff
9 years ago
Hi Vanessa,

Your account should be updated now. Sorry for the trouble and thanks for writing in!
  • Vanessa S.4's avatar
    Vanessa S.4
    Explorer | Level 4
    9 years ago

    Thank you for all your help! :relieved:

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      9 years ago

      Hey Vanessa S.4,

       

      Would you mind taking a minute of your time to fill out a survey sharing your experience using the Dropbox Community? You can access it here: http://bit.ly/2lNKIxT .

      [This thread is now closed. If you experience further issues, feel free to get back in touch on the Dropbox Community, we'd be glad to follow-up. ]

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