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scougs's avatar
scougs
Explorer | Level 3
2 years ago
Solved

Paying for a dropbox plus account but account has changed to basic

I am paying for a dropbox plus account via the App Store but my account is showing as Basic and I am now out of space.  When I try to upgrade I prevents me as I am paying for another dropbox account ...
billing
Payments
Plans
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey scougs - sorry to jump in here, but have you tried restoring your purchases since you first noticed this? 

scougs's avatar
scougs
Explorer | Level 3
2 years ago
Thanks Walter
Very helpful and it has resolved the problem
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Glad to hear that and thanks for keeping us in the loop too scougs 

     

    See you around the Community and take care! 

    • Jvh123's avatar
      Jvh123
      Explorer | Level 3
      2 years ago
      Have the same problem! Restorting purchase option gives Error409

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