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alinetalves28's avatar
alinetalves28
New member | Level 2
3 years ago

Payment made - no confirmation received

Hi There   I am writing in regard to my subscription. I made the payment by credit card on 29 Oct 23 and so far I haven't received the confirmation and upgrade. Could you please double-check and ...
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for posting about this here, alinetalves28!

 

Please note we don't have any account visibility on the forum, so we can't really check this, unfortunately.

 

From what I understand though, you paid for an upgrade directly via www.dropbox.com, correct? 

 

If yes, did you receive any errors during the process? 

 

When checking your bank statement, do you see a completed transaction for Dropbox there, or a pending payment?

 

I’ll be able to further help this way.

  • alinetalves28's avatar
    alinetalves28
    New member | Level 2
    3 years ago

    Hi Nancy

     

    Thanks for replying.

    I paid for the upgrade via Dropbox.com; I have the confirmation transaction from my credit card.

    Can I send it to you?

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi alinetalves28, if you have the transaction ID, you could use our self-serve look-up tool, in order to locate and double check the account that you upgraded. 

       

      If you have any issues with that, I'm here! 

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