Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

alexmdesign's avatar
alexmdesign
New member | Level 2
2 years ago
Solved

Please refresh the page or contact customer support when trying to upgrade.

I am having issues purchasing a plan. I have attached a screenshot of the error: Something went wrong. Please refresh the page or contact customer support. I need to purchase a plan as soon as possible.
 
I tried on multiple computers, and in Incognito. How can this be resolved? Thank you for your help.
 
billing
Payments
Plans
upgrades
  • alexmdesign's avatar
    alexmdesign
    2 years ago

    Hi Megan! I figured it out. I had Apple remove my subscription completely. (it was still going as a "free trial" even though Dropbox cancelled it on the website). It now allowed me to purchase a new plan. I hope this can help others with the same issue – cancel through Apple.

5 Replies

Replies have been turned off for this discussion
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey alexmdesign, I'd be happy to help with that!

     

    Just to make sure, have you tried to upgrade using a different browser or a private browsing window?

     

    How about with a different card or PayPal, if that's a possibility?

     

    Keep me posted, and we'll take it from there!

  • alexmdesign's avatar
    alexmdesign
    New member | Level 2
    2 years ago

    Hi Megan! Yes, I have tried in multiple different browsers and several different computers. PayPal does not work either. The purchase button is greyed out and not loading because of the error.

     

    Previously, I had a free trial through Apple. That has been cancelled by Dropbox Support, as I wanted to pay with my card. But now I cannot pay at all, even though I am ready to purchase 😞

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    No need to worry, we'll figure it out together alexmdesign! 

     

    Can I send you an email, in order for us to have a closer look into this? 

  • alexmdesign's avatar
    alexmdesign
    New member | Level 2
    2 years ago

    Hi Megan! I figured it out. I had Apple remove my subscription completely. (it was still going as a "free trial" even though Dropbox cancelled it on the website). It now allowed me to purchase a new plan. I hope this can help others with the same issue – cancel through Apple.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Awesome news, alexmdesign!

     

    Thanks for giving us the update! If you need anything else, give us a shout. 😎

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!