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M1ke41's avatar
M1ke41
New member | Level 2
12 months ago

Pop-ups in my Basic account keep prompting me to re-subscribe to Plus

Hi, I have been using the Basic Plan for a while now and it has worked well. Recently, I have been getting an annoying popup requesting that I resubscribe to the Plus Plan eventhough I have always be...
Dropbox Basic
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M1ke41's avatar
M1ke41
New member | Level 2
12 months ago

Hi Megan,

Apologies for late reply! I checked back on the payments page and found that I had paid for a Dropbox Plus account for a period of one month. However, this was way back in 2018 and was for a period of only one month. Dropbox had been working ok in the interim. For some reason, it now seems to think that the particular Plus account is still active!

Regards

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Thanks for the screenshot, M1ke41! When do you get that prompt exactly? Do you see it right after signing in to your Dropbox account? Or each time you try to upload new files to it? 

    If you try to add a really small file to your Dropbox account now, do you receive any errors?

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