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M1ke41's avatar
M1ke41
New member | Level 2
12 months ago

Pop-ups in my Basic account keep prompting me to re-subscribe to Plus

Hi, I have been using the Basic Plan for a while now and it has worked well. Recently, I have been getting an annoying popup requesting that I resubscribe to the Plus Plan eventhough I have always been using the Basic Plan.

The popup states "Welcome back, Michael! We noticed that your subscription has ended. Resubscribe now to not miss out on advanced productivity features and 2,000 GB or more of space."

It shows my current plan as Basic with the 'Current Plan' button greyed out and prompts me to resubscribe to the Plus Plan. The popup is very annoying and interferes with the smooth running of Dropbox. Also, any new items I add, via the browser webpage, do not show up on any device.

How can I stop this popup as I want to continue with the basic plan?

Regards,

Dropbox Basic
Plans

11 Replies

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hi kurtkurtkurt, could you attach a screenshot showing this message that you're receiving on your Dropbox account?

    Which browser are you using? Does this occur on other browsers?

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