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Slingshot's avatar
Slingshot
Helpful | Level 5
4 months ago
Solved

Purchased additional storage yesterday, but it's not reflecting on my Dropbox account.

Dropbox Plan: Basic Payment Method: Direct Debit How did you upgrade? Website Question or Issue: I purchased additional storage yesterday but it's not reflecting in my account, with Dropbox r...
Storage space
upgrades
  • Slingshot's avatar
    Slingshot
    4 months ago

    Hi Mark,

    Yes the money has left my account.

    I have 2 open tickets but still no reaction yet.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
4 months ago

Has the payment left your account? 

Best thing to do is contact support via http://www.dropbox.com/get_help - choose the 'Account' option

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