Re: Being charged for an unknown account. How can I rectify this?

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PDrummy wrote:
DropBox has tried to charge me £516, a few days apart. I have two accounts - one a Plus, paid for in January (annual) and one now free (previously plus). Any idea why they may try to charge this?

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That sounds like the yearly charge for a Business Standard account with three users. Did you start a Business trial and not cancel it?

For any other information you'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/billing-issues

Hi,

I noticed an annual subscription charge on the credit card associated with the account. The charge was made in September 2023 but there are no receipts/invoices displayed in "Billings". Also, there is no payment/receipt history.

Can you please let me know when this issue can be fixed? Or can you send me my current receipt for Sept 2023 so that I can reconcile my credit card for payment.

Thanks,

Molly [removed]

[removed]

[personal info removed per the Dropbox Community Guidelines]

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myin wrote:

I noticed an annual subscription charge on the credit card associated with the account. The charge was made in September 2023 but there are no receipts/invoices displayed in "Billings". Also, there is no payment/receipt history.

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What plan does it say you're on when you look at your Plan page? If it says Basic, then the account you're signed in to doesn't have a paid subscription, and you're being charged for a different account.

Use the credit card charge lookup tool to identify the account you're being charged for, then sign in to that account to view the billing history and access the receipts/invoices.

Dear staff,

I have a problem with my account.

I used to have a business dropbox account which I closed a couple of days ago.

However, In order to do my taxes I need access to the invoices of that account.

Because the account no longer exists I'm not able to download the missing invoices anymore.

I'm looking especially for the invoices from July till September.

Could someone please send me those invoices.

Many thanks 

You will need to contact support at www.dropbox.com/support for help if you cannot see them at www.dropbox.com/account. 

That's why I'm writing here. 

The only two options that are left to me are

Contact Chatbot

and Contact Community

There's no possibility for me to contact dropbox support directly anymore 

as I'm no longer having a business account

Go to the web page while logged out (or use an incognito window) and click on the 'get help with account' option which should appear.