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Megan
Dropbox Community Moderator
Dropbox Community ModeratorRe: Being charged for an unknown account
Hey Dmille, & rcyoung3, let's jump right into this!
Have you by any chance tried using our self served look up tool to identify the email address that's associated with the charges in question?
If you did and need further assistance on this, you could contact our support team through this form.
Just make sure to use an incognito window without signing into any Dropbox account and fill out all the relevant information along with an email address we can reach you at.
I hope this helps a tad.
8 Replies
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- I followed the directions and still ended up right where I started -- redirected to a community forum. I've been going around in circles for days trying to get a real person to help me resolve these charges.
- Rich
Super User II
Dmille wrote:
I followed the directions and still ended up right where I startedYou tried to identify the account you're being charged for by using the credit card charge lookup tool?
That's your first step. If you can identify the account and it uses an email you control, you should be able to sign in to the account. If you can't identify the account or it's not one of yours, you would need to visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
Hi Megan -- I tried looking it up but the window for the lookup tool closes out whenever I search and before it gives me any info, and I get a new message from the support bot telling me look at the forums. So it's not actually helpful because I can't get any real info on the charge.
How can I directly contact the support team from the forum? Everything I've seen suggests I can't actually talk to support unless I pay, and I don't want to post the transaction info on a public forum like this one
Hi Nancy -- My bank statement shows "Dropbox" so I believe I was billed directly
Yes, that would be great!
