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Forum Discussion
Re: Cancel subscription that I no longer have access to
I have a Dropbox subscription with my university email. But now that I’m not longer at the university permission to that email has been rescinded meaning I’m paying my monthly subscription and am not able to access the account since I can’t pass the security code authentication. Any suggestions on how to proceed would be gratefully appreciated! I don’t want to keep paying for the rest of my life 😞
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Hi Megan,
The email in question is [email removed as per Community Guidelines] Hope this helps or do you mean the email attached to the account I’m messaging off of now? Is it possible to private message you it?Hi Megan
I have contacted support as our school has been charged for an account that we don't have access to (we aren't even 100% certain on the old email address used) but I have not received any response. Could you please advise on how this can be rectified as we do not want to keep getting charged the annual fee for an account that is not used.
- Nancy
Dropbox Community Moderator
Hey Woodthorpe! Sorry for jumping in.
Can you send over the ticket number of your convo with our support team, so that I can take a look for you?
Hi Nancy
the ticket number is 21926035
- Jay
Hi Woodthorpe, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile? It would be under a new ticket number.
My husband and I are having the same issue. He signed up for dropbox with a company email address. That company is now closed and nonexistent so he cannot use that email address to login in order to cancel and we were just charged a few days ago. How do we cancel?
- Nancy
Hey lpepicelli!
Does your husband remember the password of that Dropbox account perhaps? If yes, he may be able to sign in to the account, even if the email address has been deactivated.
Let me know if that works.
My husband wasn't involved in the use of that dropbox because it was associated with my last job. I have since moved on to another job.
You can reach out to me via email [email removed as per Community Guidelines]
Thank You,
Debra
