Re: How can I cancel a Dropbox subscription if I don't have access to the account?

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PieroNeri wrote:

I need help to cancel a subscription made on an account of a company for which I don´t work anymore therefore I don't have access to the account anymore.

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You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/billing-issues

Thank you very much for your fast reply. Unfortunately there is no way to get in contact with the support whithout being connected with the account you need help for. 

Hey PieroNeri, if you don't have access to the account in question, but you have access to the bank details of the payment, can we reach out to you via email, to investigate?

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PieroNeri wrote:

Unfortunately there is no way to get in contact with the support whithout being connected with the account you need help for. 

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For future reference, there is. When it asks for the account, select Other, then continue filling out the form. Eventually you'll get to an option for submitting a ticket, even when you're not signed in to the account.

Hi Hannah, yes that would be great. You can reach me at [removed per the Dropbox Community Guidelines]

Thanks, Piero!

I just emailed, you so we can continue from there.

Hello,

Like the user above, I also need to cancel a subscription and I am not the Admin for the company account.

My email is [removed per the Dropbox Community Guidelines]

Thank you.

No worries, RonH1, I just sent you an email, so we can investigate this internally. 🙂

Thank you for the prompt reply!

Ron H1

Hi, I also need help with this issue.

Hey JG25, would it be OK if we sent you an email to have a further look internally? 

Sure, thanks

N worries JG25 - you've got  

I'm having the same issue.  No longer have access to a previous domain so I can't access my plus account.  Please contact me via email.  I have the plus account email, billing transaction ID, Card # and expiration.  Please help 🙂

Hi there, Mike Ko, how are you today?

I just sent you an email, in order for us to have a closer look into this.

Keep me posted!

Hannah,

I am having the same problem of being billed for an account from a job I no longer work at and can no longer access the email to cancel this subscription. Can you HELP!?

Hi Tmack31! I hope it’s OK to jump in.

Are you being billed for a direct Dropbox subscription, or for a plan that has been upgraded via the App Store/Play Store?

You can double check this by looking up the last charges on your bank statement.

Nancy-

it says "dropbox plus", so i'm not sure which this is.

Hi Tmack31, can I send you an email, in order for us to have a closer look into this? 

Sure Megan, [email removed as per Community Guidelines]

Hi Tmack31, I just sent you an email.

I'll see you there, cheers!

Hi - I also need to cancel an account from an old employer that I no longer have access to but am still paying for. Can someone please reach out to help me cancel this account? Thank you!

Hey HH2Harris, sorry to hear about this.

In cases like this, I'd recommend using this form to contact our support team for direct assistance. 

Just make sure to use an incognito window without logging into any Dropbox account and fill in all the relevant information along with an email address we can reach you at. 

I hope this helps!

Hi Walter - Thank you but I did that last week and no one has responded to the request. Will you or someone that can help please email me at [removed per the Dropbox Community Guidelines] to resolve?

Heather

No worries, HH2Harris, I just sent you an email, so we can investigate this further.