Forum Discussion

Ecost's avatar
Ecost
Explorer | Level 3
8 months ago

Refund not received after subscription cancellation (Ticket #24953311)

Hi everyone, In early April, I contacted Dropbox Support to cancel my paid subscription. On April 4th, I received confirmation via Ticket #24953311 that the cancellation and refund had been processe...
billing
cancellations
Refunds
Ecost's avatar
Ecost
Explorer | Level 3
7 months ago

Hi, Nancy​  thank you for your message.

 

We can confirm that we do not have any other bank account from which the Dropbox payment could have been made. The transaction was processed using our main account, and we kindly ask you to proceed with the refund accordingly.

Please let us know if you need any further details.

Best regards,

Ecost Team

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

I see, thanks for keeping us in the loop, Ecost! The next step is to log a new ticket for you, so that our support team can investigate what may have happened. 

Can I go ahead and message you to the email address you’ve linked here on the forum?

  • Ecost's avatar
    Ecost
    Explorer | Level 3
    7 months ago

    Yes, of course — feel free to message us through the email linked here. We appreciate your support and look forward to hearing from you.

    Thanks Nancy​ 

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      7 months ago

      No problem at all, Ecost! I've just emailed you, so please reply back to me, as soon as you get the chance.

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