Forum Discussion

Ecost's avatar
Ecost
Explorer | Level 3
8 months ago

Refund not received after subscription cancellation (Ticket #24953311)

Hi everyone, In early April, I contacted Dropbox Support to cancel my paid subscription. On April 4th, I received confirmation via Ticket #24953311 that the cancellation and refund had been processe...
billing
cancellations
Refunds
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

I see, thanks for keeping us in the loop, Ecost! The next step is to log a new ticket for you, so that our support team can investigate what may have happened. 

Can I go ahead and message you to the email address you’ve linked here on the forum?

Ecost's avatar
Ecost
Explorer | Level 3
7 months ago

Yes, of course — feel free to message us through the email linked here. We appreciate your support and look forward to hearing from you.

Thanks Nancy​ 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    No problem at all, Ecost! I've just emailed you, so please reply back to me, as soon as you get the chance.

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