Forum Discussion

Ecost's avatar
Ecost
Explorer | Level 3
8 months ago

Refund not received after subscription cancellation (Ticket #24953311)

Hi everyone, In early April, I contacted Dropbox Support to cancel my paid subscription. On April 4th, I received confirmation via Ticket #24953311 that the cancellation and refund had been processe...
billing
cancellations
Refunds
adambeck's avatar
adambeck
New member | Level 2
7 months ago

Hello,
  I am in a similar situation to Ecost.  Per my Dropbox account billing records, I was supposed to have received a refund on October 09th 2024, however, this amount still shows as pending. I discovered this when double checking to ensure that my account was still just the Basic/free version that I downgraded to after the free trial, but was wrongly charged for. I contacted my bank and they confirmed that there was no refund processed or shown pending for that date.  Any assistance you are able to provide in resolving this issue is greatly appreciated.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Hi adambeck​ - I’m sorry to hear about this.

    I was able to locate your previous support interaction about this in our system and I could see that the refund was normally processed back in October. 

    That said, I’d be more than happy to have a further look into this for you, so I just sent you an email to investigate, so please  have a look at your inbox and we’ll take it from there.

    Thank you! 

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