Forum Discussion

eirikvaa's avatar
eirikvaa
Explorer | Level 4
2 years ago

Remove payment option from a Dropbox Basic account

I want to remove the payment option from my account. However, I cannot do this myself from the account page -- Dropbox itself points me to their customer service. I have Dropbox Basic, which only gives me access to the help center, the community, and a useless chatbot. The only community post I've found on this topic says that I have to talk to someone on the support staff, but this seems out of reach for a lowly Basic user like me. The chatbot just says that I can manage my billing options etc from the account page and that I should upgrade to get more support.

 

Is there a way to remove the payment option from my Basic account without upgrading to a paid membership to be allowed to send the support staff an email?

 

This experience has been an absolute nightmare even though it has just consumed 30 minutes of my life. I have seen more disgusting anti-patterns on this website than I count. So embarrassing...

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    eirikvaa wrote:

    Is there a way to remove the payment option from my Basic account ...


    Basic accounts are free. There's nothing to remove because they have no payment options.

     

    Are you being charged for something? What, exactly, is the issue that you're seeing?

    • eirikvaa's avatar
      eirikvaa
      Explorer | Level 4

      I paid for Dropbox for some years through PayPal, but later downgraded my account. The PayPal option remains.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff

        Hey eirikvaa - sorry to jump in here, but when you say that the PayPal option remains, could you maybe send us a screenshot so that we can have a visual too? 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!