Forum Discussion

iamkialyn's avatar
iamkialyn
Explorer | Level 3
2 years ago

Request for Refund on Automatic Dropbox Subscription Renewal

Hi Dropbox Community,   I’m seeking some advice regarding an automatic renewal for my Dropbox subscription. Recently, my PayPal account was charged $119 for the annual renewal, but I no longer need...
cancellations
Dropbox Plus
Refunds
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey iamkialyn, thanks for joining the Dropbox Community and happy Monday!

 

In most cases, payments for Dropbox subscriptions are not refundable, unless required by law, however each case is carefully investigated.

 

Can you please give us the ticket number for your communication with our support team, so we can take a look as well?

 

Regarding sharing, no shared folder members will lose access to the files, even if your account gets downgraded.

 

If your account goes over its quota after the downgrade, the account will simply stop syncing new files.

 

If you have any other questions, let me know.

  • iamkialyn's avatar
    iamkialyn
    Explorer | Level 3
    2 years ago

    Hi Hannah,

     

    Thank you for your response. I don't have the ticket number but I only received the auto response when I contact the support. (see below)

     

    Hello Kialyn [removed],

     

    Thank you for contacting Dropbox Support. We appreciate your message. However, please note that this email address is not monitored by our support team.

     

    To receive the assistance you need, we recommend visiting our Help Center or engaging with our Community. The Help Center offers a wealth of articles and guides covering various topics, while the Community allows you to connect with fellow Dropbox users for shared insights and solutions. You may also have access to email support dependant on your plan type, you can check out Contact support  for more info.

     

    Dropbox Help Center 
    Dropbox Community 

    Thank you for using Dropbox.

    The Dropbox Support Team

     

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for your update, iamkialyn.

       

      How did you originally create your ticket? Was it from this page?

      • iamkialyn's avatar
        iamkialyn
        Explorer | Level 3
        2 years ago

        Hi Hannah, I emailed directly to support-paypal@dropbox.com.

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