Forum Discussion

freddyrentals's avatar
freddyrentals
New member | Level 2
2 years ago

Serious Issues with Billing - can't update credit card

Our admin dropbox account will not allow us to update my billing.   I click update it gives me a pop up at the top telling me "failed to cancel changes". Nothing happens I then click on Family as ...
Account Settings
Dropbox Family
Payments
kli_dbx's avatar
kli_dbx
Icon for Dropbox Engineer rankDropbox Engineer
2 years ago

I see that you are also on a team trial. Unfortunately, you cannot manage your individual subscription while on a team trial. You can update your billing after your trial ends and you disband your team or you can choose to add billing to your team trial and convert to a paid team at the end of your trial period. 

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