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Forum Discussion

anonymous's avatar
anonymous
5 months ago
Solved

SOLVED - Paid for an upgrade but the subscription remains basic

-
billing
Dropbox Basic
upgrades
  • Rich's avatar
    Rich
    5 months ago
    Roos131 wrote:

    Can anyone please help or provide me with some contact details (email, telephone number, etc)

    There is no email or phone number. You need to submit a ticket through the Support system.

    Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

    Roos131 wrote:

    Also contacted the Dropbox support but no response so far... 

    How did you contact them? If you submitted a ticket you would have received a ticket number via email. Reply here with your ticket number and a Dropboxer may be able to check the status of your ticket. If you haven't gone through the Support system yet, that's your next step.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
5 months ago
Roos131 wrote:

Can anyone please help or provide me with some contact details (email, telephone number, etc)

There is no email or phone number. You need to submit a ticket through the Support system.

Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

Roos131 wrote:

Also contacted the Dropbox support but no response so far... 

How did you contact them? If you submitted a ticket you would have received a ticket number via email. Reply here with your ticket number and a Dropboxer may be able to check the status of your ticket. If you haven't gone through the Support system yet, that's your next step.

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