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ianscott's avatar
ianscott
New member | Level 1
10 months ago
Solved

Solving Captcha dice math Problem OVER AND OVER.

I am trying to pay for a monthly subscription. I solved the first captcha (I saw the message that I had proved I was a human), and then was faced with more captchas, over and over and over!  I kno...
account access
billing
Payments
  • Megan's avatar
    Megan
    10 months ago

    Hey there ianscott, welcome to our Community!

    Let's jump right into this. Can you please let us know if you get any different results after clearing your browser's cache or on another browser?

    Can you also try the following:

    1) Click the refresh button at the bottom of the CAPTCHA box. This will give you a new image of characters to type in.

    2) Use the audio option. You can press on the audio button at the bottom of the CAPTCHA box. Then, type in what you hear. Please make sure your volume is audible.

    3) Try logging in with a different web browser.

    Let me know what you find please. Thank you!

ianscott's avatar
ianscott
New member | Level 1
10 months ago

I had to try in a THIRD browser. The first was Firefox which is my normal browser. Then a Linux based browser - same problem over and over. I sure wasted a lot of time.

Then using the Linux "Chromium" based on Chrome, I was finally able to make payment.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hey ianscott!

Happy to see that your issue is now resolved! 

If you need something else, please let me know and I will be more than happy to help every step of the way. 

Have a great weekend ahead! 😇

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